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Overview
Wisetracker is
the best NO INSTALL ticketing
software on the market. That's right. You
don't install WiseTracker. Instead,
we simply create an account for you and you are ready
to start
using the software.
Your minimal requirements are a browser and a connection
to the Internet! That's All!
Click here to order!
Click here for a
demo!
The benefits of web based software
Wisetracker utilizes
the latest cutting edge technologies to give you and your
customers the best communication software available.
Systematic Communication With
your team and/or your customers
Your disk space remains free
Your bandwidth remains free
Always Up means if your server is down - you
can still dispatch user requests.
Rapid,
Accurate and Inexpensive Communication for
your organization.
Online Global Access from
anywhere with
an internet connection and a browser
Maintenance
Free Operation means
we maintain the software not you
Auto-Assign Feature
makes handling tickets easy for a large company as well as
a "one
man show".! (Great for hosting
resellers!)
What is ticketing software?
Most people use ticketing software for
help desk and customer support applications but WiseTracker
supports multiple
paradigms such as order tracking,
sales tickets or anything where an item has a obvious workflow.
WiseTracker will
make your user requests easy to track and manage. it allows
staff members to be assigned and automatically sends email
to every party involved in the status of the ticket.
Click here to order!
Click here for a
demo!
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Administrative
Area Overview
The WiseTracker Administration Area:
This is where the product owner, you and anyone you give
administration rights to, can create
users and manage tickets details. This is also the area
where you can modify the look and feel of the product.
Administration
Area Features
Some of the main features of the admin area are:
Add your company name to the software
Add your company logo
Add your own header image
Create and Manage new users
Create an unlimited number of support categories
Create up to 3 custom labeled phases for added flexibility
Manage software configuration, many options.
Search and Sort Customers and Tickets
Autorespond via email to all ticket changes
Ticket Dispatch
Area (Trouble Shooter) Overview
Ticket Dispatch Area: This is where you can allow staff members
to login and respond to user requests. In addition, the user
and the
trouble
shooter
can send notes back and forth.
Ticket Dispatch
Area Features
Here are just a few of the features included in the ticket
dispatch area:
Tickets status can be changed and finally closed
Notes can be exchanged between the administrator and
the ticket dispatcher
Notes can be exchanged between the client and the ticket
dispatcher
Autorespond via email to all ticket changes
Finally tickets can be managed, commented on and closed.
Click here to order!
Click here for a
demo!
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Overview
The web based client area can be used as a resource
for users to submit and track tickets.
Features
The WiseTracker Client
Area includes:
Quick User Signup from a web based form
View support request history
Unlimited number of users
A Suggestion Box
User controlled profile
Email is sent to all Clients upon change of ticket
status
Click here to order!
Click here for a
demo!
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