Overview

Wisetracker is the best NO INSTALL ticketing software on the market. That's right. You don't install WiseTracker. Instead, we simply create an account for you and you are ready to start using the software.

Your minimal requirements are a browser and a connection to the Internet! That's All!

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The benefits of web based software

Wisetracker utilizes the latest cutting edge technologies to give you and your customers the best communication software available.

— Systematic Communication With your team and/or your customers

— Your disk space remains free

— Your bandwidth remains free

— Always Up means if your server is down - you can still dispatch user requests.

— Rapid, Accurate and Inexpensive Communication for your organization.

— Online Global Access from anywhere with an internet connection and a browser

— Maintenance Free Operation means we maintain the software not you

— Auto-Assign Feature makes handling tickets easy for a large company as well as a "one man show".! (Great for hosting resellers!)

What is ticketing software?

Most people use ticketing software for help desk and customer support applications but WiseTracker supports multiple paradigms such as order tracking, sales tickets or anything where an item has a obvious workflow.

WiseTracker will make your user requests easy to track and manage. it allows staff members to be assigned and automatically sends email to every party involved in the status of the ticket.


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Administrative Area Overview

The WiseTracker Administration Area: This is where the product owner, you and anyone you give administration rights to, can create users and manage tickets details. This is also the area where you can modify the look and feel of the product.

Administration Area Features

Some of the main features of the admin area are:

— Add your company name to the software

— Add your company logo

— Add your own header image

— Create and Manage new users

— Create an unlimited number of support categories

— Create up to 3 custom labeled phases for added flexibility

— Manage software configuration, many options.

— Search and Sort Customers and Tickets

— Autorespond via email to all ticket changes

Ticket Dispatch Area (Trouble Shooter) Overview

Ticket Dispatch Area: This is where you can allow staff members to login and respond to user requests. In addition, the user and the trouble shooter can send notes back and forth.

Ticket Dispatch Area Features

Here are just a few of the features included in the ticket dispatch area:

— Tickets status can be changed and finally closed

— Notes can be exchanged between the administrator and the ticket dispatcher

— Notes can be exchanged between the client and the ticket dispatcher

— Autorespond via email to all ticket changes

— Finally tickets can be managed, commented on and closed.

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Overview

The web based client area can be used as a resource for users to submit and track tickets.   

Features

The WiseTracker Client Area includes:

— Quick User Signup from a web based form

— View support request history

— Unlimited number of users

— A Suggestion Box

— User controlled profile

— Email is sent to all Clients upon change of ticket status

Click here to order!
Click here for a demo!